Complaints and Concerns?
If there is a problem or dispute between you and your medical provider, or if you have any concerns about your treatment, please contact The Medical Director or a member of the Senior Management team at LifeWorks Holistic Counselling center. We aim to investigate the concern or compliant within 24 hours and get back to you with the outcome. We always appreciate and value your feedback on our services and level of care you receive from your therapist or doctor. So, please complete clients feedback forms available at the waiting area. A member of admin team will be more than happy to guide you through the process.
Your confidentiality is of the utmost importance to us, and we always assure clients confidentiality. A clinician may release confidential information with the consent of the client or a legally authorized decision maker such as a parent, guardian or somebody designated by an advance medical directive. Only the Dubai Government can demand access to your files in the event of a legal proceeding or court case involving you.
What do we do if we are concerned about safety whilst the clinic is closed?
If you are concerned about your safety and/or wellbeing outside of clinic hours, then we advise you to attend Emergency Department of a hospital. This is usually a government hospital like Al Amal Hospital, Rashid Hospital where a resident psychiatrist is on call 24 hours a day. We are open from 8 am to 9 pm from Saturday to Thursday to support you with crisis situations, so please contact us on 04 224 5736 and speak to a member of team. You will receive a phone call from our client coordinator to discuss further.
How long is the therapy for? I am concerned about emotional aspects of attending therapy.
Therapy can be emotional and draining, and it’s normal for things to appear to get worse before they get better. It depends on the nature, severity, and duration of the presenting problem as well the coping mechanisms you may have. Sometimes support from friends and family makes difference.Some problems respond to brief therapy approaches, while others will require a longer period of therapy. Your therapist will be able to give a rough indication on the duration of therapy though sometimes it is difficult to say how many sessions you may require before you feel better.
When medication is involved, sometimes different clients respond to medications differently. Once your dosage response is deemed “stable” by you and your psychiatrist, visits may be recommended monthly.
Is there a cancellation policy?
The clinic has the right to charge 250aed if we are not given 24 hours notice prior to the cancellation
What about if I would like to sign up for few sessions at a time?
We appreciate that eachand every penny is valuable to you. We offer Bundle package for both Psychiatry and Psychology sessions. Please speak to a member of team at reception or the therapist to know more details. It is always better to plan the things in advance. This would also help you to plan the finances going in to therapy sessions.
Will my insurance cover this?
We offer a pay and claim policy. Insurance coverage depends on your insurance company, the level of coverage. Some policies may cover psychiatry, psychology/ counseling.Sometimes, each insurance company plan is different, so it’s important you check your specific coverage. Recently, insurance companies have begun expanding coverage for mental health, as employers realize mental health affects the workforce to a greater degree than previously thought. Today, more patients are finding they can get at least a portion of their services reimbursed.We recommend that you call your insurance company prior to booking an appointment to check your mental health cover.
In addition to pay and claim from insurance company to cover costs of your consultation, some pharmacies may be able to cover costs of the medication s prescribed by your Psychiatrist through direct billing of your insurance. LifeWorks Holistic Counselling center will be able to refer you to such pharmacies.
The main difference between counselling and clinical psychology is their perspective and training. Counselling psychologists focus more on the individual who is experiencing mild to moderate levels of distress in their social, occupational, or academic functioning. While a clinical psychologist can work with similar populations and more serious presentations such as psychosis, major depression, and personality disorders to name a few.
Which specialist should I see: Psychiatrist, Psychologist, or Counselor?
Psychiatry is a doctor with a medical degree who has specialized in mental health and Psychological problems. They spend number of years in training in understanding, diagnosing and treating mental health issues. Psychiatrists prescribes medicationsif necessary.
Psychology is the science practiced by psychologists. Psychologists has specific training and they can provide therapeutic interventions but they cannot prescribe medications.